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Frequently Asked Questions
Why use a native SaaS export instead of a screenshot for evidence?
A native export is the platform's own structured copy of the records, and it carries metadata that a
screenshot cannot show: message IDs, sender and recipient addresses, server timestamps, edit and version
history, thread structure and file properties. A screenshot captures only what was on the screen and is
trivially edited, so it is weak as evidence. Always start from the native export and treat the screenshot,
at most, as a navigation aid.
When should I hash a SaaS export?
Hash the export the moment it finishes downloading, before you open, rename, unzip or convert it. Hashing
at the point of collection fixes the file's fingerprint at its earliest known state, so any later change is
detectable. With e-Dex you compute multiple algorithms such as SHA-256, SHA-512 and BLAKE3 in one pass,
fully offline, so the evidence never leaves your machine.
What metadata does a native export preserve that a copy-paste loses?
Depending on the platform, a native export can preserve message and record identifiers, original and
display timestamps, time zones, sender and recipient details, read and delivery status, edit and revision
history, threading and reply relationships, attachment links and file hashes, and account or workspace
context. Copy-paste flattens all of this into plain text and silently discards the very fields that
establish authenticity and sequence.
Does collecting SaaS export evidence with e-Dex need an internet connection?
No. You use your own credentials inside the SaaS app to produce the native export, then e-Dex hashes and
certifies that file entirely offline on your Windows machine. Your evidence files never leave your
computer. An internet connection is only needed if you choose to apply an RFC-3161 trusted timestamp from a
Time-Stamping Authority.
Is a hashed SaaS export admissible in court in India?
Hashing and an integrity certificate strengthen the authenticity of an export, but they are not, by
themselves, the statutory certificate that electronic records may require under Section 63 of the BSA 2023
(formerly Section 65B of the Indian Evidence Act). They are supporting documentation that shows the file is
unaltered since collection. How evidence is tendered and weighed is for the court to decide on the facts.
e-Dex helps you produce the documentation; it does not guarantee admissibility, and it is not a substitute
for legal advice.
Conclusion
Cloud apps are where the evidence lives now, and the rules for collecting it are simple and repeatable: take the native export, never a screenshot; hash it the moment it lands; and certify its integrity with a clear chain of custody. Do that, and a routine data download becomes a defensible record that anyone can re-verify later. You can hash and certify any export in minutes, offline, on a single Windows machine with the free e-Dex hash tool. Pull your export, drop it in, and lock its integrity before anything can touch it.
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Related on e-Dex
Evidence Integrity · Free Hash Tool · Verify a Certificate · Download e-Dex (free)